Top marks for Diss rail employee who is a ‘friendly, helpful pro’

A Diss rail station employee who scored top marks in a ‘mystery shopping’ survey has been recognised for his ‘excellent’ customer service.

Adrian Martins, who works in the ticket office at Diss station, received a score of 100 per cent after being secretly assessed, and was described as being “friendly, helpful and professional.”

Abellio Greater Anglia’s Area Customer Service Manager, Alan Trett, said, “I would like to congratulate Adrian on his perfect score.

“He is a great asset to my team and I would like to thank him for his efforts to deliver consistently excellent customer service to passengers using Diss station.”