Morrisons store in Diss aiming to speed up at the check out with new ‘express’ lanes

The Morrisons store in Diss is hoping to speed up the shopping experience.

With the aim of offering a ‘quick and personal service’, two express lanes are to be introduced for those buying ten items or less. One will be operational from 8am to 8pm, and both during daily peak shopping periods of 12-2pm and 4-6pm.

Peter Morley of Morrisons Diss said: “We’re listening hard to our customers and responding quickly wherever possible.

“If customers from time to time do smaller shops, they want to get in and out of our stores quickly.

“We are responding by introducing express checkouts which shoppers with ten items or less can use. These checkouts - and our very helpful staff - will offer a quick and personal service, helping to keep queues low and improving thousands of shopping trips.”

The changes come after the Morrisons retail team and CEO David Potts asked colleagues and customers how to make the shopping at the Victoria-road based store better.