Meet Roy Aziz: Diss' top mobile phone repairman

Since moving to Diss nearly 20 years ago, Roy Aziz has built a reputation as the town’s go-to mobile phone repairman.

Operating out of his home workshop in Appletree Lane, the 46-year-old Londoner will fix more than a dozen phones a day, preventing people in south Norfolk from having to pay above the odds for more costly repairs with first-party dealers.

It is a labour of love for Mr Aziz, who has been enamoured with mobile phones ever since he was a teenager.

“It all started as a 15-year-old boy at school,” he said. “I hated school, but I loved basketball and sports. Basketball kept me there, but I also loved mobile phones.”

After taking up a job at Desira car dealership, in Victoria Road, Mr Aziz moved from the capital to south Norfolk.

Not long after this, he turned his attention back to his childhood passion, setting up Fonemagic, a mobile phone and tablet repair shop from within his home.

“I have an attitude of ‘repair over replace,” he said.

“I kept well informed with the mobile phone technology and repaired devices that the big boys deemed irreparable.

“The difference in what I do for a job is that I love what I do. It’s not just a job because I’m good at it – it’s because I get a buzz from making the impossible happen and, if I can’t make it happen, I’m gutted.

“I take pride in everything I do and aim to repair any device as though it has just left the factory.”

Having been in Diss for almost two decades now, Mr Aziz said it is the people that keep him here.

“I love the simplicity of things here in Diss,” said the father-of-one.

“When you’re in London, everyone wants an answer right there and then. “Here in Diss, people trust you. They are happy to leave it in your hands; in return, you try to give them a good service.”

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