Trees are root of the problem for Hoxne Vodafone customers
A Hoxne mother has been forced to travel between five to ten miles to receive phone signal as tree growth has affected the Vodafone mast in the village.
The resident, who wishes to remain anonymous, said she noticed the quality of her signal had deteriorated at the start of July, having to move around her house to make calls.
But over the last few weeks it has been impossible to call, send and receive texts, and surf the web — and with young child, she said it is her ‘only lifeline’ in the event of an emergency.
The Vodafone customer of nearly 20 years, who does not have a landline at the house, told the Diss Express: “It has been very inconvenient.
“With a young child you need a phone 24/7.
“I have never had a problem like this before. This is the worst it has ever been. It is a hassle, an absolute hassle.”
The resident said she has made three calls to the service provider, who have so far credited her account with £10, and told her she can apply for compensation.
A spokesperson for Vodafone said the signal had been affected by tree growth, disrupting the line of sight transmission which links the Hoxne mast into the network.
They added: “We’re very sorry some of our customers in Hoxne have been experiencing signal problems recently.
“We have requested permission from the landlord to trim the trees but because it will require climbing, we can only do this when the landlord is present. We are working with the landlord to get this work carried out as soon as possible.”