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Small B&B wins big VisitEngland award for excellence

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The Pansthorne bed and breakfast is proof that you do not have to be big to succeed in business.

Co-owner of Pansthorne B&B Sue Savereux. Picture by Mecha Morton.
Co-owner of Pansthorne B&B Sue Savereux. Picture by Mecha Morton.

The Pansthorne, in South Lopham, has only four bedrooms, but it has won a coveted VisitEngland Rose award this week.

The awards are presented to establishments which VisitEngland assessors say provide the warmest of welcomes – “places where owners, managers and staff really know how to delight their customers, irrespective of their star rating”.

The Pansthorpe, which Sue Savereaux and her husband Kevin have run for 10 years, already had four-star accreditation with VisitEngland. But only 100 Rose awards were given out among 30,0000 properties this year.

The citation states that the awards are given to businesses “that go the extra mile in order to provide excellent customer service”.

Mrs Savereux said: “We are only a very small business but it makes you feel quite big because of the number of accommodation establishment that they have on their books.”

The award did not depend on size or facilties like a spa but on the service that the independent assessor received on a visit.

The Pansthorpe’s groundfloor bedrooms are in former farm buildings and breakfast is served in a converted barn.

Mrs Savereaux and her husband, had no catering or hospitality industry experience before opening their bed and breakfast. They put their success down to a shared desire to get their service right for every customer.

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