READER LETTER: Shop has lost a sale over 2p
I had to go into Diss Garden Centre to buy some wire on Sunday. The total came to £4.98 and, at the check out, I was told that it had to be over £5 to accept debit cards.
Not having any cash in this trending cashless society, I said I didn’t need anything else, but rules were rules, I was told.
Apart from the fact this practice is so annoying, it’s pointless as, unlike credit cards, which do charge a fixed fee, debit cards charge a percentage of the sale, typically 0.2 per cent. I walked out leaving the items behind, and they have lost a sale and now have a customer who will never go back, all over two pence. Some people should not be in the service industry.
- Send your letters to firstname.lastname@example.org, or by post to Diss Express, Norfolk and Suffolk House, Mere Street, Diss, Norfolk, IP22 4AE. Please provide a name, street name, and a town/village