Home   News   Article

Passenger injured in Roudham train crash offered just £4 refund




Train and Tractor crash at Roudham ANL-161004-191114009
Train and Tractor crash at Roudham ANL-161004-191114009

A rail passenger who was injured when the train he was travelling on collided with a tractor in Roudham claims he has been offered a £4 refund for a £51 ticket.

Will Kitcher, 36, suffered whiplash when the Abellio Greater Anglia train he was on, the 12.03 service from Norwich to Cambridge, hit a tractor on April 10.

It was an insult and I didn’t take it out of principle
Will Kitcher

The injury left him unable to return to work as a service delivery manager and three days later contacted Abellio asking to be reimbursed. But it was refused and he was only offered £4, as he had completed his journey to London by other means.

“At the time I wasn’t bothered because I was just happy to be safe,” he said. “When it happened there was genuinely a moment where I thought I might die. But then I sat at home for three days, and thought that I should really be able to reclaim the ticket after what had happened.

“When I phoned Abellio there was no apology and they told me that because I’d got off at Thetford, they had to refund me to that point and offered me £4. It was an insult and I didn’t take it out of principle.

“There’s been no compassion shown by Abellio at all. I’ve not gone after any compensation, but I think a refund is fair. “

An Abellio spokesperson said: “At this point in the post-incident inquiry, no compensation has been offered or sent as it is inappropriate at this stage.

“However, we have sent £50 vouchers as a goodwill gesture and a £50 cheque to cover any immediate expenses, to all those passengers whose names have been passed to us by the British Transport Police.”



This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies - Learn More