LETTER: ‘Read doctors’ handbook’

Reader Letters from the Diss Express, dissexpress.co.uk, @diss_express on Twitter
Reader Letters from the Diss Express, dissexpress.co.uk, @diss_express on Twitter

Mr Pearson accuses me of not reading his letter carefully enough (Letters, August 15), and unkindly suggests that this is because of my age.

Some of the points he makes are correct, however he has not read my letter thoroughly either (August 8).

He says he finds dealing with the receptionists at the Parish Fields Practice very difficult, I advised him to read the Practice Handbook which all new patients are given when they register, which tells him to contact the practice manager if he has a problem. Did he do so? He does not say in his letter.

He asks me to explain how to make an appointment to see a doctor other than by waiting before 8.30am or telephoning (both of which, as he says, have their problems), again I suggested he read the handbook to find out. If he has lost his copy then he could get another from reception when he is next in the surgery or could ask for one to be posted to him.

The system may have changed since I began using it, and as a fellow patient it is not my duty, it is for the staff to do so when asked by Mr Pearson or any other patient.

So Mr Pearson, contact the practice for help, after 9.30am if by telephone. Receptionists are very busy between 8.30 and 9.30am trying to make appointments at the desk or on the phone. In that hour they do not give their names in order to save time, after 9.30am they do and will have time to be helpful to assist.

Frank Howard

Heywood Avenue