Eye day care centre manager given 'Care UK Hero' national award
An Eye day centre manager who has gone above and beyond for colleagues, care home residents and the community during the pandemic has been given a national award.
Heather Mercer, of Hartismere Place, in Castleton Way, has been named a ‘Care UK Hero’ after being nominated by residents and colleagues.
The award from Care UK, which runs the home, has been designed to ‘shine a light on outstanding colleagues’ in its 122 care centres who have helped keep morale high.
Miss Mercer said: “I am so thrilled to have been chosen as a Care UK Hero. I’m incredibly proud of the environment we have created here at Hartismere Place.
“Although challenging, the past few months have reinforced just how important the service we provide is for residents and their families.
“I could not be prouder to be part of such a fantastic team.”
Since the day centre had to close in March due to lockdown, Miss Mercer joined the care home team, adapting and turning her hand to anything and everything to support her colleagues.
She also became the colleagues’ representative, helping to counsel and advise team members with any problems.
As restrictions began to lift, Miss Mercer then spent two days in the garden, digging, watering and planting, to ensure everything looked nice and ready for relative’s socially distanced outdoor visits.
Abhilash Gopi, the home’s manager, said: “Heather’s dedication is second to none. Her positive, kind and friendly nature has raised everyone’s spirits, and has really helped us to get through the past few months.
“I cannot thank Heather and the rest of the team enough for making Hartismere Place a wonderful place to live.”