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Reality estate agents opens in Long Stratton

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Directors Lucy Carne and Adam Thompson. Picture by Mark Bullimore
Directors Lucy Carne and Adam Thompson. Picture by Mark Bullimore

It is back to where it all began for estate agent Lucy Carne.

She had a Saturday job at the Martin Smith estate agent partnership offices in Long Stratton when she was at school in Harleston.

Later, she joined them full time – and credits the firm for the good grounding she was given – before a spell in London and then continuing her career in Norwich.

The agency she was working for fell victim to the recession, and she found backing to open her Reality agency 10 years ago. Then, working from home after successful treatment for breast cancer last year, Lucy realised that, with modern means of communication, she did not need expensive offices in Norwich.

So, two weeks ago, Reality relocated to Long Stratton. The office is now an extension of Lucy’s home life. She and her life and business partner Adam Thompson make the agency’s services available to clients from 8am to 8pm, seven days a week.

“At Easter, while we were on the A11 on the way to see family in Essex, I was making appointments and arranging viewings,” she said. “It is how it should be. We can work from anywhere.

“Buying and selling a house is a stressful process and agents should be helping.”

Priority given to customer service was what Lucy missed most when working in London. Walking out of her home and meeting clients by chance gives her a great sense of satisfaction.

“The other day, I was in the post office buying stamps and realised that I used to work with the person behind the counter,” she said. “I hadn’t seen her for 18 or 19 years. It is really good to be back here.”

  • Lucy is taking part in the Race for Life in Norwich on May 12 in aid of cancer research. The big date after that is July 13 ... when she and Adam will marry.

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