East Harling care home in process of being sold is told to improve

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A south Norfolk care home which is not meeting two key inspection standards is in the process of being sold.

The Beeches care home in West Harling Road, East Harling, is currently in the hands of an administrator, after the previous provider, The Beeches (East Harling) Limited, went into administration earlier this year.

The care home is currently being run by Careport Ltd, on behalf of the administrator Begbies Traynor Group.

The residential care home, which caters for up to 44 older people, some of whom may be living with dementia, did meet four key criteria.

But the report by the Care Quality Commission (CQC), the care regulator, stated that action was needed on cleanliness and infection control, and on staffing.

In its May 28 inspection the CQC found “there were not always enough qualified, skilled and experienced staff provided to meet people’s needs”, which, the report said “has a moderate impact on people who use the service”.

The report found call-bells rang for between seven and fifteen minutes before staff were free to answer them on occasions.

The report said residents often had long waits to be seen to, but one relative commented: “It is not the fault of the staff, they work so hard and never stop.”

On cleanliness and infection control, the report said that people were protected from the risk of infection, but that special sluicing facilities were not provided and an offensive odour was present within parts of the home.

The inspector judged that it was having “a minor impact on people who use the service.”

They found that most areas were clean, tidy, and odour free.

The inspector also found that The Beeches was meeting four criteria in the report published in June. It was effectively assessing and monitoring the quality of service provision.

It was meeting the requirement of involving people and treating them with respect and the requirement of giving people safe and appropriate care.

Lastly, it was meeting the standard of telling the CQC of any changes, including the recent administration.

Joseph Colley of administrators Begbies Traynor, said that a proposal had been sent to creditors about the planned sale. He said a sale has been agreed, but was unable to reveal any more details as to who was potentially buying it.

He said that Careport Ltd, the agents running the care home in the interim, were taking the issues raised on the report seriously.

He said: “Any items on the report are being addressed. Careport Ltd work in close liaison with the Care Quality Commission.”

Under CQC guidelines, the care provider must provide a report on what action it is going to take, which was due to be submitted on Tuesday.