Culrose Residential Home in Dickleburgh has been placed in special measures after receiving an inadequate rating
An incident in which a resident was seriously injured has resulted in a care home being placed into special measures.
Culrose Residential Home in Dickleburgh was rated as inadequate by the Care Quality Commission (CQC), following an inspection in July.
Inspectors were acting on information passed to the watchdog about the incident, which indicated potential safety concerns.
In a report published this week, inspectors laid bare a catalogue of shortcomings, including:
Concerns about the high number of falls that people were having, and staff responses.
Staff not always identifying or reporting signs of potential abuse.
Failing to ensure all equipment for moving and handling patients had been serviced to ensure it was safe.
An unclean environment, with soiled chairs and unclean floors.
Deteriorating risk management standards.
In one case, inspectors witnessed that one person with dementia was being deprived of their liberty without any assessment of their mental capacity, which violated their human rights.
Their care plan did not include guidance for staff on how to support them when they experienced distress, and they were being given medication with sedative effects most days, despite not showing any danger to themselves or others.
After being rated as inadequate for how safe, effective and well-led it is, the Norwich Road care home has been tasked with making rapid and widespread improvements.
The CQC has warned it will closely monitor the facility, with a fresh inspection set to be carried out in the coming months.