‘Resign’ call over sacking of advice bureau manager

Diss, Norfolk. Citizens Advice Bureau in Diss ENGANL00120120926114958

Diss, Norfolk. Citizens Advice Bureau in Diss ENGANL00120120926114958

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A Citizens Advice member has called for the resignation of seven trustees over the sacking of the Diss and Thetford bureau manager.

Jacob Ecclestone of Diss claims that the board, including chairman Jane Guy, have betrayed the trust members had placed in them.

Getting rid of the bureau manager will not generate confidence among people who decide how to allocate their dwindling resources

Jacob Ecclestone

In October the Diss Express reported Mr Ecclestone’s complaint that trustees had “brushed aside” members who had called for an explanation over the removal of former manager Cynthia Schears.

Since then he has compiled a 16-page report setting out issues which he says date back to December 2014 when a bid submitted by Mrs Schears to Citizens Advice nationally to deliver the government’s Pension Wise advice service across Norfolk was successful.

“Not only was the bid successful but her case was so persuasive that Citizens Advice extended the contract to include Suffolk as well,” Mr Ecclestone says in his report.

Despite initial praise, criticisms over the bid were subsequently levelled at Mrs Schears, resulting in her suspension and then dismissal in September this year.

Mr Ecclestone says that Mrs Schears has been denied justice and her sacking could damage the CAB’s reputation.

“I submit that the members of the board of trustees...have failed to exercise the care and independence of thought which is required by law of all company directors,” he says in his report, which has been circulated to members and the trustees.

Mrs Schears and Julia Lamb at the CAB London offices declined to comment.