A Framlingham care home ‘requires improvement’ following an unannounced inspection by Care Quality Commission inspectors.
The Mills Meadow Care Home, in Fore Street, run by Care UK, was deemed to ‘require improvement’ in four out of five areas — safety, effectiveness, responsiveness, and whether the service is well led.
The inspection scored the facility a ‘Good’ in the caring aspect of the service.
The home provides accommodation and personal care for up to 30 older people who require 24 hour support and care, while some people at Mills Meadow are living with dementia.
According to the report, the facility was in breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, in relation to residents being “consistently supported” by sufficient members of staff with the knowledge and skills to meet their needs.
Care UK’s operations director, Rachel Gilbert, said: “We were very pleased to see that the CQC report published last week includes lots of positive comments about the service provided at Mills Meadow care home. Inspectors reported that they found team members respected people’s privacy and dignity and interacted with people in a caring and compassionate manner. They also reported that the atmosphere in the home was friendly and welcoming with an open and transparent culture. It was also pleasing to read that feedback from residents to the inspectors was largely positive, with one person describing the care home team as genuinely nice people who are always kind and considerate.
“However, we accept that the inspectors felt that some improvements were needed and we have an action plan in place to address those areas. Many items on that action plan have already been completed, including a full review of the staffing levels in the home and re-doing rotas to ensure there are sufficient numbers of staff with the right skills and competencies to support the needs of the specific residents. This, plus some training of colleagues, has improved the way we handle medications and means that we can support residents better at meal times.”