Diss train operator Greater Anglia has been shortlisted for a prestigious prize.
The firm, an arm of the Abellio group, is up for the Rail Operator of the Year award at the National Transport Awards.
Those who compile the nominees believe Greater Anglia have made improvements across all aspects of the rail service it provides in the region, but especially in train performance and customer service standards.
The firm took over the franchise in February 2012.
Since then, Greater Anglia claims it has achieved:
- The best punctuality figures ever seen for this area, reaching a record four-week period high of 95.7 per cent, and a ‘moving annual average’ rate of 92.7 per cent.
- An “impressive” delivery of the rail services, including those from London Liverpool Street to Norwich, during the Olympics and Paralympics Games.
- Changes in ease of ticket purchase and wider information provision.
- A successful alliance with Network Rail, which has led to “customer-focused changes, such as better performance and far fewer weekends affected by disruptive engineering work”.
- And upgrades to trains, stations and integrated transport facilities.
The winning and commended entries will be announced at a special ceremony in London in October.
Greater Anglia managing director, Ruud Haket, said: “I’m pleased to see the commitment and achievements of our employees in raising service standards over the last year and a half recognised, with this shortlisting.
“We know have much more to do, and we are committed to consistently improving train services for the customers and communities we serve. However, this independent endorsement illustrates the progress we have already made in a short space of time, as we focus on the maintaining the positive momentum for our passengers and stakeholders across the region.”