‘Our 999 service must meet the needs of patients’

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Dr Anthony Marsh is blunt when he tells you the patient is not doing as well as expected.

His diagnosis for the East of England Ambulance Service Trust, of which he has been chief executive for four weeks, is hopeful, but he makes it plain that six months has been lost through lack of action.

Dr Marsh has already turned around Essex and West Midlands ambulance services, having worked his way to the top since joining Essex Ambulance Service as a non-emergency ambulance man in 1987. On top of ambulance qualifications, he holds an MBA and MSc in strategic leadership and an honorary doctorate for work in emergency preparedness, so he backs experience with management qualifications


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