A South Norfolk Council bin crew waded into a flooded ford to rescue a mother and her children stuck in their car in Steeple Lane.
The Bunwell woman, known as Louise, said: “I was driving my daughter to school and had my baby in the car when we got stuck in a ford which was flooded due to all the rain.
“I was just sitting there and didn’t know what to do. The water was getting deeper and had starting to come into the car.”
The bin crew, who were on their round, saw what was happening and stopped.
Team leader Paul Farleigh said: “We saw the car stuck in the ford and realised they were in trouble.
“We pulled over and Aaron Nixon, the youngest member of the crew, waded in to help. The lady inside the car was quite frightened because the water was getting deeper and our plan was to get the children out first.
“We then decided that as the car wasn’t too big we could pull it out of the flood ourselves. Aaron, who was up to his knees in water pushed from the front and Scott Russell and myself pulled.”
Louise said: “The crew were fantastic, they are real heroes. The water was freezing cold but it didn’t stop them helping us. They deserve a really big thank you.”