A business owner who was rescued after she and her dogs were stranded by Kenninghall roadworks has hailed her saviours — but called on Norfolk County Council to improve their communication.
Tamasine Smith, who runs dog adoption and training company Leadchanges, was walking her three dogs — named Akina, Kaishi and Yume — to her home in Dam Green last week, when she unknowingly encountered resurfacing works on Westchurch Street and Eastchurch Street.
Unable to turn back due to a prior appointment, Mrs Smith was forced to cross a portion of unsurfaced road, which led to her being stranded away from her house and her dogs being splashed with tar.
It was at this point that concerned Highways Authority workers came to the rescue, clearing the way through the works and driving her to safety.
Mrs Smith told the Diss Express: “It was like four damsels in distress — my three dogs and me.
“They really were knights in shining armour and polite and courteous and friendly.
“I do not know what we would have done if they hadn’t rescued us.”
However, once she arrived home, Mrs Smith explained the tar had created a “serious problem” for her dogs and took around two hours to be cleaned off their feet, whilst their dog beds, blankets and duvets were ruined.
She said it had been “very upsetting” and at one point, she was concerned the dogs would have to be taken to a vet.
Mrs Smith wrote a complaint to the Norfolk County Council, faulting the Highways Authority for not doing enough to inform residents that the works were happening.
A reply from the Highways Authority stated her suggestion of expanding leafleting to a wider area had been passed on to the relevant department, but Mrs Smith said she felt it was “a bit inconsiderate” there was no acknowledgement of the problems she dealt with.
She added: “The experience was more positive than negative. The people at ground level were fantastic.
“However, it is something that the highways department should consider and address.
“If I had known, I would never have gone that route.”