A hardware fault at a Vodafone mast in north Suffolk has left some of its users without signal for four weeks — prompting one parish council to write to the communications provider.
The issue, thought to be at the mast near Fressingfield Water Tower, has meant Vodafone users in the Hoxne area have been without service for the past month.
We are paying for a service — you could forgive them if it was for a day, or for a weekOdile Wladon
A spokesperson from Vodafone said they were working hard to resolve the issue “as soon as possible”.
Odile Wladon, clerk to Stradbroke Parish Council, has penned a letter, calling on Vodafone to issue a “speedy response”, claiming that despite enquiries over the phone, “concrete information” or a timescale of when it might be fixed had not been forthcoming. The letter, which has also been sent to Central Suffolk and North Ipswich MP Dr Dan Poulter, read: “Can someone from Vodafone let me know, so that I may inform the Parish Council, exactly what the fault is, why it is taking so long to repair and an estimate of how long the fault may continue.
“If the fault remains unresolved, at what point will other measures be put in place to enable Vodafone customers to access the network?
“I would like to know how Vodafone customers affected will be compensated, do they need to register or will there be an automatic system passing the compensation to all customers with a billing address in the affected area?”
Miss Wladon added she did not think service providers were aware of the impact poor service had on local communities.
“For some people mobile phones are the only means of communication,” she said. “We are paying for a service — you could forgive them if it was for a day, or for a week.
“I dont think they have really got a clue about rural communities and how important communication is for them.”
A spokesperson for Vodafone said: “We’re sorry some of our customers in the Hoxne (IP21) area have experienced signal problems recently.
“A local mast developed a hardware fault on 21 November and requires specialist replacement parts which we are trying to access. We’re working hard to get the site up and running as soon as possible.”