Diss rail station earns top marks in customer assessment

Diss, Norfolk. Diss Train Station which has been award best for customer care on the Greater Anglia Network ENGANL00120130430165705

Diss, Norfolk. Diss Train Station which has been award best for customer care on the Greater Anglia Network ENGANL00120130430165705

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Diss railway station has earned top marks following a recent mystery shopping exercise evaluating the quality of information provided to customers.

The station achieved a score of 100 per cent in an assessment of information provision that took place between February 1 and February 28 at all Abellio Greater Anglia stations.

It was marked on various criteria such as relevant customer information signs and screens, visible train timetables, maps, directions, bus and taxi details, and a clear and regular public announcement system.

Andrew Goodrum, Abellio Greater Anglia’s Customer Service Director, said: “I am delighted to see that Diss has achieved the top score for the information provided to customers.

“The station sets a great example which I know others will be aiming to follow.”